Privacy Policy

1. Introduction

Corelia Health ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at coreliahealth.com or engage with our home care services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name, email address, phone number, and mailing address
• Health-related information necessary for care planning
• Emergency contact details
• Insurance and billing information

Non-Personal Information

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent, and navigation patterns on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information collected to:

• Provide, manage, and improve our home care services
• Respond to inquiries and communicate with clients and families
• Process service requests and schedule care consultations
• Send important updates, newsletters, and promotional materials (with consent)
• Comply with legal obligations and regulatory requirements
• Improve our website performance and user experience

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with:

• Caregivers and healthcare professionals directly involved in your care
• Third-party service providers who assist us with website hosting, analytics, email communications, or payment processing
• Legal authorities when required by law or to protect the safety of our clients and staff
• Insurance providers for billing and claims processing, with your consent

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and access controls for personnel.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to take precautions when sharing sensitive data online.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You may choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal data
• Withdraw consent for data processing at any time
• Opt-out of marketing communications
• File a complaint with a privacy regulatory authority

To exercise any of these rights, please contact us at info@coreliahealth.com.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a minor without parental consent, we will promptly delete it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: